Frequently Asked Questions

SiniOk is your cloud-based AI Business Team. It brings Admin, Account, Marketing and Web tools together in one platform.

Manage your appointments, bills, payments, customers and business page. Connected features share information, so you don't need to enter or check the same details again and again.

One login. All in one place. Less repeated work.

Whether you're a hawker, skilled worker, freelancer, merchant, online seller or business owner with staff, SiniOk is for you.

SiniOk is designed for everyday business owners. It's simple and easy to use. You don't need accounting, website design or technical skills. No office or professional team is needed.

Even if you run your business alone, you can easily manage your daily business tasks using your phone.

Big or small, SiniOk makes running your business easier.

No. SiniOk is a cloud-based system. You don't need to download or install anything. Just open it in a web browser on your phone, tablet or computer.

Your business information is automatically saved in the cloud. Even if you change your phone or your computer breaks down, there's no need to transfer your data. Just log in with your existing account and continue running your business.

Whether you're at your shop, at home or working outside, you can access and manage your business anytime with an internet connection.

One account, multiple devices. Change your phone without starting over.

Yes. SiniOk is as simple as using a notebook, WhatsApp or phone reminders. You don't need to understand complicated accounting terms or instructions.

Just record appointments, create bills and receive payments as you normally do. SiniOk helps organise your information, connect related features and reduce repeated work.

Focus on your business. Let SiniOk make the complicated tasks easier.

Yes. SiniOk supports English, Bahasa Melayu and Chinese.

You can choose the language you are most comfortable with.

You can contact us through the Contact Us page if you need help with your account or SiniOk features.

SiniOk offers free trials and promotional benefits for eligible new users.

You can check the available plans, features and prices on our Pricing page.

No. SiniOk does not take a marketplace commission from your sales.

Customers pay you directly. Subscription fees and any third-party payment charges are separate.

You can accept payments through cash, bank transfer, QR payment and other supported methods.

SiniOk helps you record payments and keep track of unpaid bills.

Features that require an active subscription will become unavailable.

You can renew or upgrade your plan to continue using those features. Your existing business records remain subject to SiniOk's account and data-retention rules.

Yes. Customers can request appointments through your Business Page.

You can confirm, reschedule and manage bookings in one place.

Yes. SiniOk has a Cashier mode for quick sales and payments.

You can add items, calculate totals, accept payments and create receipts — all in one place.

Yes. You can create invoices, send quotations and prepare customer statements.

You can also convert accepted quotations into bills and keep your business records organised.

Yes. SiniOk supports Multi-Bill Payment, allowing you to record one payment across multiple bills.

You can also track unpaid and partially paid bills.

Yes. You can print invoices and receipts using A4 printers or compatible 58mm and 80mm thermal printers.

You can also share bills and receipts digitally.

Yes. SiniOk helps you record sales, payments and business expenses.

You can review your income, expenses and business performance in one place.

Yes. You can add products and services, manage stock quantities and receive low-stock alerts.

Yes. SiniOk offers both Single User and Multi User plans.

The Single User plan is for business owners who work alone.

The Multi User plan lets you create separate staff accounts and choose which features each staff member can use.

This helps your team work together while keeping your business information protected.

Yes, with a plan that includes Business Page access.

You can show your services, business information, work and customer reviews.

Share your Business Page link through WhatsApp, Facebook or other social media.

SiniOk helps people discover and understand your business, but it does not guarantee customers or sales.

You can also share your Business Page to reach more potential customers.

Show Work lets you share examples of jobs you have completed.

Customers can see your experience and understand the quality of your work before contacting you.

No. You can start by sharing your work, services and business updates.

SiniOk's AI tools can help you write posts and explain your services more clearly.

Yes. Customers can contact you through WhatsApp, phone or customer chat, depending on your business settings.